Last updated: June 14, 2026
The Speaker Port ("we," "us," or "our") operates thespeakerport.com (the "Site") and a repair shop located in Crest Hill, IL. This Privacy Policy explains how we collect, use, and protect information when you visit our Site, contact us, or bring equipment to us for service.
Information We Collect Online
If you contact us through a form, email, or phone, we may collect your name, email address, phone number, and any details you provide about your repair or inquiry. If our Site uses analytics tools (such as Google Analytics), we may also collect standard technical information like your IP address, browser type, and pages visited.
Information We Collect In-Shop
When you bring equipment to us for repair or restoration, we collect contact information (name, phone number, email, and/or mailing address) needed to communicate with you about your order. We also keep records related to your equipment, including make/model, serial number, a description of the issue, and notes on the work performed, for use on service tickets, invoices, and our internal repair records.
Payment Information
We accept payment via credit/debit card (processed through Square), cash, check, Zelle, and Venmo. We do not store full credit card numbers; card payments are processed through Square, which has its own privacy and security practices. Payments made via Zelle or Venmo are subject to those platforms' own privacy policies.
Media Left Inside Equipment
Occasionally, equipment brought in for service contains customer media (such as CDs, cassette tapes, or other recordings) — either left intentionally for testing purposes or stuck inside the unit and unable to be removed. We will make reasonable efforts to return any such media along with your equipment once service is complete. We are not responsible for the content of any media left with us and do not access, copy, or distribute it beyond what's necessary to complete the repair (such as testing playback).
How We Use Your Information
We use the information you provide to respond to inquiries, provide quotes, schedule repairs, communicate about your order, and maintain records of work performed (which can help with future service or warranty questions). We may use analytics data to understand how visitors use our Site and to improve it. We do not sell or rent your personal information to third parties.
Retention of Records
We retain customer and repair records for as long as reasonably necessary for business, accounting, and warranty purposes. If you'd like your information removed from our records, you can contact us and we'll do so unless we're required to retain it for legal or accounting reasons.
Third-Party Services
Our Site may link to third-party platforms such as our eBay store, Facebook page, and YouTube channel. These platforms have their own privacy policies, and we encourage you to review them.
Cookies
Our Site may use cookies or similar technologies to improve your browsing experience and for analytics purposes. You can adjust your browser settings to refuse cookies, though this may affect Site functionality.
Data Security
We take reasonable measures to protect your personal information and repair records, whether stored digitally or on paper, but no method of storage or transmission is completely secure.
Children's Privacy
Our Site and shop services are not directed at children under 13, and we do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or want to request changes to your records, please contact us at [your email] or through our contact page.
